1. What Is the TCPA?
The Telephone Consumer Protection Act ("TCPA"), 47 U.S.C. § 227, is a U.S. federal law that restricts how businesses may contact consumers by telephone, text message, and certain forms of automated voice communication. Among other requirements, the TCPA generally requires businesses to obtain prior express written consent before placing marketing calls or sending marketing text messages to a residential or wireless phone number using an automatic telephone dialing system ("ATDS") or pre-recorded or artificial voice.
This page explains how Water Damage Repair USA ("we," "our," "us") obtains your consent, who may contact you on the basis of that consent, what kinds of messages you may receive, and how to revoke consent at any time.
2. How We Obtain Your Consent
When you submit a form on our website (waterdamagerepair-usa.com), you are asked to acknowledge and agree to a consent disclosure that appears next to a checkbox or directly above the submit button. The disclosure reads substantially as follows:
"By submitting this form and providing your phone number, you agree to our Terms of Service and Privacy Policy, and consent to receive calls and texts from Water Damage Repair USA and its network of licensed contractors regarding your service request, including via automated dialing systems. Message & data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out."
By checking the consent box (or, where no checkbox is shown, by submitting the form) and providing your telephone number, you provide prior express written consent under the TCPA for the contacts described below.
3. Who May Contact You
By granting consent, you authorize the following parties to contact you at the telephone number you provided:
- Water Damage Repair USA, our employees, agents, and authorized representatives.
- Licensed restoration contractors in our partner network who serve your area and to whom we forward your service request.
- Third-party service providers acting on our or our partners' behalf (for example, call center operators or SMS providers).
4. What Kinds of Communications
You may be contacted by:
- Live agent calls: calls placed manually or with the assistance of dialing technology.
- Automated calls: calls placed using an automatic telephone dialing system (ATDS) or pre-recorded or artificial voice messages.
- Text messages (SMS / MMS): including automated messages sent via short codes or long codes.
- Email: at the email address you provide.
The content of these communications may include responses to your service request, scheduling of inspections or service visits, follow-up regarding your inquiry, and from time to time, marketing or promotional content about water damage restoration, mold remediation, and related services.
5. Frequency of Messages
Message frequency varies based on your engagement with us and the urgency of your service request. Following a form submission, you may receive multiple contacts within the first 24 to 72 hours as contractors respond. Marketing messages are sent on an as-needed basis. There is no fixed maximum number of messages.
6. Message and Data Rates
Standard message and data rates from your wireless carrier may apply to any text messages you send or receive in connection with our service. We are not responsible for any charges imposed by your carrier. Check your wireless plan for details.
7. Consent Is Not a Condition of Purchase
You are not required to provide consent to receive automated calls or texts in order to obtain services. If you would prefer not to receive automated communications, you may still contact us directly by phone at 1-800-XXX-XXXX or by email at [email protected] to request a quote or service.
8. How to Opt Out
You can revoke your consent at any time using any of the following methods:
By Text
Reply STOP to any text message you receive from us. You will receive a final confirmation message and no further marketing texts.
By Email
Email [email protected] with "OPT OUT" in the subject line.
By Phone
Ask any caller to remove your number from our list. They are obligated to honor your request.
We will honor opt-out requests promptly. Please allow up to ten (10) business days for the change to take effect across our and our contractor partners' systems. Note that opting out of marketing does not affect transactional communications related to a service appointment you have already scheduled.
9. Help
To request additional information, reply HELP to any text message you receive from us, or contact us at [email protected].
10. Record Retention
We maintain records of TCPA consents and opt-out requests for a minimum of four (4) years in accordance with applicable federal law and FCC guidance.
11. Contact
See also our Privacy Policy and Terms of Service.