Skip to content
Water Damage RepairUSA · 24/7 Emergency
Our Process · 7 Steps

Our 7-Step Water Damage Restoration Process

From the first emergency call to the final insurance documentation — exactly how we handle every restoration. Transparent, IICRC-compliant, and built around what homeowners actually need.

Call Now · 24/7 1-800-XXX-XXXX Get Free Quote
  • 60-Minute Response
  • Licensed & IICRC Certified
  • All Insurance Accepted
  • Free Inspection
Licensed & Insured
Fully bonded crews
IICRC Certified
Industry-leading standards
BBB Accredited
A+ Rating
24/7 Emergency
60-min response
Free Estimates
No obligation
01
0 – 5 minutes

Emergency Call (24/7 Live Dispatch)

When you call, you reach a live restoration specialist — not a call center. They take your information, identify the type and severity of the loss, dispatch the closest IICRC-certified crew, and stay on the line to walk you through immediate safety steps until help arrives.

What You Can Expect

  • Live person answers within 30 seconds, 24/7
  • Specific guidance on shutoff, electrical safety, contents protection
  • Crew dispatched immediately with ETA confirmed by SMS
  • Insurance claim filing assistance starts here

Equipment & Methods

Centralized dispatch software with real-time crew location, automatic insurance carrier flagging based on caller intake

02
60 – 90 minutes

On-Site Inspection (within 60 minutes)

Crews arrive within 60 minutes for most U.S. metros (60–90 minutes for outlying areas). The lead technician performs a comprehensive moisture assessment using thermal imaging cameras and pin/pinless moisture meters — mapping every wet area, including hidden moisture behind walls and under flooring. You receive a written estimate before any work begins.

What You Can Expect

  • ID and certification verification by lead technician
  • Walk-through with you to identify all damage
  • Free written estimate with line-item Xactimate pricing
  • Recommendations for documentation and insurance filing

Equipment & Methods

FLIR thermal imaging cameras, pin/pinless moisture meters, hygrometers, Matterport 3D documentation

03
2 – 8 hours

Water Extraction & Removal

Once the source is contained (we handle source repair coordination with plumbers/roofers as needed), bulk extraction begins. Truck-mounted extractors pull 100+ gallons per minute from hard surfaces, carpets, and pad. For Category 3 sewage events, dedicated equipment never cross-used on clean-water jobs prevents contamination transfer.

What You Can Expect

  • Truck-mounted extraction beats consumer wet-vacs by 30–50×
  • Carpet pad extraction with weighted wands
  • Hidden moisture extraction from wall cavities (where appropriate)
  • Complete documentation of pre-extraction conditions

Equipment & Methods

Truck-mounted extractors (100+ GPM), submersible trash pumps, weighted extraction wands, wall cavity injection systems

04
3 – 7 days

Drying & Dehumidification

Per IICRC S500, drying is governed by psychrometry — the science of how temperature, humidity, and dew point interact. We deploy LGR (Low-Grain Refrigerant) dehumidifiers, high-velocity air movers, and where needed, desiccant dehumidifiers. Equipment count is calculated from cubic footage and drying class, not guessed. Daily monitoring with documented readings ensures we dry to standard — not below standard, not above.

What You Can Expect

  • Equipment runs continuously 24/7 (turning off doubles drying time)
  • Daily technician visits to log moisture readings
  • Containment plastic to limit drying to affected areas
  • Final readings verified before equipment removal

Equipment & Methods

LGR dehumidifiers (130–230 pints/day), desiccant dehumidifiers, axial & centrifugal air movers, hardwood drying mats, thermal imaging for verification

05
1 – 3 days

Cleaning & Sanitization

Surfaces that touched the water are cleaned with detergent (cleaning before disinfection — disinfectants don't penetrate dirt) then treated with EPA-registered antimicrobials. For Category 2 and 3 water, hospital-grade disinfectants are applied per IICRC S500. HEPA-filtered air scrubbers run during this phase to capture airborne contaminants and odors.

What You Can Expect

  • Two-step cleaning: detergent first, then antimicrobial
  • HEPA air scrubbers improve indoor air quality
  • Odor elimination at the molecular level (ozone, hydroxyl generators)
  • ATP testing for sewage events to verify surface disinfection

Equipment & Methods

EPA-registered antimicrobials (Concrobium, Benefect, Vital Oxide), HEPA air scrubbers, ozone generators, hydroxyl generators

06
1 – 6 weeks

Restoration & Repairs

The reconstruction phase brings your home back to pre-loss condition: drywall replacement, flooring (carpet, hardwood, vinyl, tile), insulation, painting, trim, cabinets, and finish work. Our project manager coordinates trades, schedules inspections where required, and maintains daily contact with you and the insurance adjuster on scope changes or supplements.

What You Can Expect

  • Single point-of-contact project manager throughout
  • Texture and color matching for invisible repairs where possible
  • Daily progress photos uploaded to your project portal
  • Coordination with cabinet, countertop, and flooring vendors

Equipment & Methods

Standard reconstruction trade equipment, plus restoration-specific tools (texture sprayers, tile saws, color matching systems)

07
1 day

Final Walkthrough & Documentation

Before we sign off, we walk through with you to verify every item on the scope is complete to your satisfaction. Final moisture readings confirm drying success. A complete documentation package — photos, moisture logs, scope sheets, equipment time, and final invoice — is submitted to your insurance carrier. You get the same package for your records.

What You Can Expect

  • Walk-through with detailed punch list
  • All warranty information and care instructions provided
  • Final claim package submitted to your insurer
  • 5-year workmanship warranty documentation

Equipment & Methods

Final moisture readings, post-restoration photos, Xactimate-final estimate matching actual work, digital project package

What We Do At Each Step

Service Detail Per Phase

Water Extraction
Standing water removed in hours, not days. Truck-mounted extraction up to 100 GPM.
Structural Drying
LGR dehumidifiers and 5,000+ CFM air movers — drying done by science, not guesswork.
Mold Prevention & Remediation
IICRC S520 protocols. HEPA-filtered containment. Mold stopped at the source — not just covered up.
Sewage Cleanup
Category 3 black water — done by the IICRC S500 book. Full PPE, EPA disinfectants, biohazard disposal.
Storm Damage Restoration
Hurricane to hailstorm — tarp-up, dry-out, full reconstruction. One team, end-to-end.
Insurance Claims Help
Xactimate-grade documentation. Accepted by every major US carrier. We negotiate, you focus on family.
Emergency Hotline · Live Now

ONE CALL. ONE TEAM. END-TO-END.

No phone-tag between contractors. No surprise charges. The same team manages your restoration from emergency call to final sign-off.

Call Now 1-800-XXX-XXXX Get Free Quote
Tap To Call · 24/7 1-800-XXX-XXXX